Business Problem | Possible Underlying Business Problem | Cause | Technical Cause |
Business launches a strategic initiative late | Employees don't receive communications that they should | Don't have email accounts Aren't in the right distribution lists | Lack of automated distribution list management and self service fulfillment |
Employee can't fulfill a customer order | Employees don't have access to resources | Accounts haven't been provisioned to the systems they need Aren't member of the groups or roles they need | Lack of automated security group management and self service fulfillment |
Leak of Customer Information OR stock affecting info OR Valuable data is destroyed | Employees have access to resources they shouldn't OR Former employees still have access to resources | Permissions granted too liberally Or User accounts haven't been terminated | Lack of automated security group management and self service fulfillment AND Lack of Automated deprovisioning |
Customer Care Rep can't find right person to whom they can escalate key customer problem | Employees can't find accurate, up to date contact info for each other | Global address lists and other databases out of synch | Too many directories No IDA tool to synchronize them IDA tool hasn't matched the identities |
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