Business Problems and their Technical Roots

Business Problem	Possible Underlying Business Problem	Cause	Technical Cause
Business launches a strategic initiative late	Employees don't receive communications that they should	Don't have email accounts Aren't in the right distribution lists	Lack of automated distribution list management and self service fulfillment
Employee  can't fulfill a customer order	Employees don't have access to resources	Accounts haven't been provisioned to the systems they need Aren't member of the groups or roles they need	Lack of automated security group management and self service fulfillment
Leak of Customer Information OR  stock affecting info OR Valuable data is destroyed	Employees have access to resources they shouldn't OR Former employees still have access to resources	Permissions granted too liberally Or User accounts haven't been terminated	Lack of automated security group management and self service fulfillment AND Lack of Automated deprovisioning
Customer Care Rep can't find  right person to whom they can escalate key customer problem	Employees can't find accurate, up to date  contact info for each other	Global address lists and other databases out of synch	Too many directories No IDA tool to synchronize them IDA tool hasn't matched the identities